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ANTARES server runs on a Raspberry Pi 4.
Running Linux Raspian we use a Simple Machines Forum
that uses an Apache web server with MariaDB and PHP.
We use a SSL security certificate from Let's Encrypt.
Note: You are free to view all the contents but not to post.
If you need any assistance then email support@zipzap.co.uk

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#1
Sameday Express / Any kind of ACCESS DENIED of L...
Last post by norman - Aug 03, 2022, 02:10 PM
You may get an error message and the program stops.

It may occur immediately after installing a new version of the program or you log onto Windows as a different user. It's due to security in Windows and means that the program was previously installed under a particular user and that's not you!

There are two solutions :-

1. De-install Sameday Express. Browse to C:\\ProgramData\ZiPZAP Computers Limited\ and delete the SAMEDAY EXPRESS folder you find here. You may need to authorise it as ADMINISTRATOR. Re-install Sameday Express. You will have to go into Setup/Local Parameters and complete this again.

OR another method (easier)

2. Go into My Computer then Local Disk C: and the folder ProgramData (not Program Files) and you will find a directory called ZiPZAP Computers Limited. Enter this directory and you will see a folder called SAMEDAY EXPRESS. Right-click on this and choose PROPERTIES. Click on the SECURITY tab. Half way down you will see a button that says EDIT. Click this. You will get a new screen with a list of users. Click on the ADD button. Add a user called Everyone. Hit the CHECK button. It will be accepted. Click on Everyone in the table. Put a tick in Full Control at the bottom and hit the APPLY button. Now OK and come out. You can now access the system as another user.

Norman
 ;)
#2
Loadmaster / Any kind of ACCESS DENIED of L...
Last post by norman - Aug 03, 2022, 01:53 PM
You may get an error message and the program stops.

It may occur immediately after installing a new version of the program or you log onto Windows as a different user. It's due to security in Windows and means that the program was previously installed under a particular user and that's not you!

There are two solutions :-

1. De-install Loadmaster. Browse to C:\\ProgramData\ZiPZAP Computers Limited\ and delete the LOADMASTER folder you find here. You may need to authorise it as ADMINISTRATOR. Re-install Loadmaster. You will have to go into Setup/Local Parameters and complete this again.

OR another method (easier)

2. Go into My Computer then Local Disk C: and the folder ProgramData (not Program Files) and you will find a directory called ZiPZAP Computers Limited. Enter this directory and you will see a folder called LOADMASTER. Right-click on this and choose PROPERTIES. Click on the SECURITY tab. Half way down you will see a button that says EDIT. Click this. You will get a new screen with a list of users. Click on the ADD button. Add a user called Everyone. Hit the CHECK button. It will be accepted. Click on Everyone in the table. Put a tick in Full Control at the bottom and hit the APPLY button. Now OK and come out. You can now access the system as another user.

Norman
 ;)
#3
Sameday Express / Cannot log in
Last post by norman - Aug 03, 2022, 09:48 AM
Your usual login fails to work all of a sudden.

Check the data directory which is in the lower left of the screen. Has this changed from its previous value?

When Loadmaster starts it checks that the data directory is available. If not it will subsitute a local directory to prevent a program crash. It may have changed to C:\ProgramData\ZiPZAP Computers Limited\Same Day Express

If this is the case then login as MANAGER with a password of BORG. If you are not in the list of users then ADD yourself to the list. Now exit and log in as normal. Once in go into Utilities and Data Directory. Browse for the correct directory and Save.

The most likely explanation is that the computer that held the data was offline when the program was started.

Norman
 ;)
#4
Linux / Let's Encrypt SSL - force rene...
Last post by norman - Aug 03, 2022, 09:45 AM
The root certificate that Let's Encrypt use for the certification path recently expired, meaning that web sites using their security certificates may now be displaying security warnings.

The answer is to force the renewal of the site certificate manually to use the new root certificate.

In a terminal Window type :-

certbot certificates

This will show the sites connected with the certificate.

Then try :-

sudo certbot renew --force-renewal

or if you have one site :-

sudo certbot certonly --force-renew --cert-name sitename.com

or more than one site :-

sudo certbot certonly --force-renew -d sitename1.com -d sitename2.com

This should fix the issue.

Remember to check your .htaccess file is changing http to https

RewriteEngine On
RewriteCond %{HTTP_HOST} ^example\.com [NC]
RewriteCond %{SERVER_PORT} 80
RewriteRule ^(.*)$ https://www.example.com/$1 [R=301,L]

Norman
 ;)
#5
Windows / Outlook - 'bounced' emails usi...
Last post by norman - Aug 03, 2022, 09:36 AM
The symptoms are that not all your emails get sent when using SMTP under Microsoft Outlook. This will have been occurring since November, 2021. It may just affect the occasional email. It does not affect the sending by Outlook, only when sending emails using SMTP with Outlook settings.

We have been notified of the effect in Loadmaster and Sameday Express by our customers when using Microsoft Outlook. Other email clients are not affected, so if you use your own SMTP server or one like Google then you won't have had any problems.

You get a message similar to this :–

"421 4.7.66 TLS 1.0 and 1.1 are not supported. Please upgrade/update your client to support TLS 1.2. Visit https://aka.ms/smtp_auth_tls"

A percentage of the emails are being deliberately 'bounced' by the Microsoft Outlook SMTP server as it believes they have been encrypted with TLS 1.0 or TLS 1.1. Often simply resending the same email will work on the second attempt.

This is an action taken by Microsoft in an attempt to force users to update their email client software to the latest secure version which  should use the TLS 1.2 format. Unfortunately it doesn't seem to be working as intended as it bounces their own emails.

There are workarounds.

Norman
 ;)
#6
Loadmaster / Cannot log in
Last post by norman - Aug 03, 2022, 09:28 AM
Your usual login fails to work all of a sudden.

Check the data directory which is in the lower left of the screen. Has this changed from its previous value?

When Loadmaster starts it checks that the data directory is available. If not it will subsitute a local directory to prevent a program crash. It may have changed to C:\ProgramData\ZiPZAP Computers Limited\Loadmaster

If this is the case then login as MANAGER with a password of BORG. If you are not in the list of users then ADD yourself to the list. Now exit and log in as normal. Once in go into Utilities and Data Directory. Browse for the correct directory and Save.

The most likely explanation is that the computer that held the data was offline when the program was started.

Norman
 ;)
#7
Google / Google Maps - compatibility vi...
Last post by norman - Aug 03, 2022, 09:16 AM
"It looks like you have enabled Internet Explorer Compatibility View. Google Maps will not work until you turn it off."

If you try to find a solution from the internet often it will not work.

What you need to do is to run Regedit and browse to a couple of keys.

At these two locations ADD a DWORD called iexplore.exe with a decimal content of 11000 :-

1. HKLM\Software\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION
and
2. HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_BROWSER_EMULATION

Right-click the key and select New > DWORD.

Give that DWORD the decimal value of 11000. This will make all sites render without com-patibility view.

To prevent the notice coming up in a particular program add a DWORD in the same location as follows :-

Zipsys - add 'ZIPSYS.exe' with a decimal content of 11000
Loadmaster - add 'Loadmaster.exe' with a decimal content of 11000
Sameday Express - add 'Same Day Express.exe' with a decimal content of 11000

Norman
 ;)
#8
ParcelTrak / Support
Last post by norman - Aug 02, 2022, 08:59 PM
Yes. We still support ParcelTrak!

It is DOS based but very advanced for its age. The program will continue to function if you run it under VDOS (free). It even supports Windows printers.

ParcelTrak was written in Retrieve 4GL, a 4GL database system sold by Sage. We were a Sage Sovereign Development Centre for many years.

Norman
 ;)

#9
Explanations / How to contact us
Last post by norman - Aug 02, 2022, 08:43 PM
Registered Office -

ZiPZAP Computers Limited
310 Wellingborough Road
Northampton
NN1 4EP

Email (quickest method and 24/7) -

support@zipzap.co.uk

Support phone -

01158-882830 & 07803-758658

Don't leave messages on answering machines! Send an email instead.

Norman
;)

#10
Sameday Express / If anything goes wrong with Sa...
Last post by norman - Aug 02, 2022, 08:37 PM
Sameday Express is very tolerant of abuse - such as power cuts.

If you have any problems at all then the first action should be to go into Utilities then Data File Utilities and Healthcheck. Simply click on the Check button.

If any of the data files have issues then they will be reported. Make a note of any files concerned. Then run the FileFix which appears on the same menu as the Healthcheck. Tick any files indicated by the Healthcheck and click on the Fix button.

You can perform these operations while people are using the system but they will run faster if there is only one user in the system.

Once you know that they data is fine then you can look for the real cause of the problem.

Norman
 ;)